Privacy Policy

HiServer Privacy Policy (Last updated 2026-08-08)

This Privacy Policy explains how HiServer (“HiServer”, “we”, “us”, “our”) collects, uses, discloses, and protects your personal information when you visit our website or use our services. By using our website or services, you agree to the practices described in this policy. Capitalized terms not defined here have the meaning given in our Terms of Service.

1. Information We Collect

1. Account information. Name, e-mail address, and other contact details you provide when registering or placing an order.
2. Billing and transaction records. Orders, invoices, payments, and related billing history for the services you purchase.
3. Service and technical data. IP addresses, login timestamps, and technical logs generated in the normal operation and protection of our network and systems.
4. Support communications. Support tickets, e-mails, and other messages you exchange with our team.
5. Cookies. Small files used to keep you signed in and remember preferences (see Section 5).

2. How We Use Your Information

1. To provision, operate, and support the services you order.
2. To issue invoices, process payments, and maintain accurate billing records.
3. To detect and prevent fraud, abuse, and violations of our Acceptable Use Policy.
4. To send service-related notices such as invoices, renewal reminders, maintenance windows, and incident notifications.
5. To comply with legal and regulatory obligations, including financial record-keeping requirements.
6. We do not sell or rent your personal information to third parties.

3. Payment Information

1. Payments are processed by third-party payment providers. Your full card number or wallet credentials are submitted directly to the relevant payment provider and are not stored on our servers.
2. We retain only the transaction records needed for billing, accounting, and dispute resolution (e.g., amount, date, payment method, and a masked reference).

4. Sharing & Disclosure

1. Payment providers – to process the payments you initiate.
2. Infrastructure partners – datacenter and network providers, strictly to the extent necessary to deliver the services you order (e.g., provisioning a server in a specific facility).
3. Legal requirements – where disclosure is required by applicable law, regulation, or a valid legal process.
4. Business transfers – if HiServer is involved in a merger or acquisition, personal data may be transferred subject to this policy.

5. Cookies & Similar Technologies

• We use session cookies to keep you signed in to the client area and preference cookies to remember settings such as language and currency. You can disable cookies in your browser, but parts of the website (including the client area) may not function correctly without them.

6. Data Retention

• We keep account and billing records for as long as your account is active and thereafter for the period required by applicable accounting, tax, and anti-fraud regulations. Technical logs are retained for a limited period appropriate to security and troubleshooting purposes.

7. Security

• We protect personal information using industry-standard safeguards, including encrypted transport (HTTPS), access controls, and network protections. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

8. Your Rights

1. You may access and update your account information at any time through the client area.
2. You may request a copy of the personal information we hold about you, or request correction or deletion, by opening a support ticket. We will honor deletion requests except where retention is required for legal, accounting, or fraud-prevention purposes.

9. International Transfers

• Our infrastructure is located in multiple regions (including Hong Kong, the United States, Singapore, and Japan). By using our services, you acknowledge that your information may be processed in the region where the relevant infrastructure or our operations are located.

10. Children’s Privacy

• Our services are intended for users aged 18 or over. We do not knowingly collect personal information from minors.

11. Changes to This Policy

• We may update this Privacy Policy from time to time. Significant changes will be announced on our website, and the “Last updated” date above will be revised.

12. Contact

• For privacy-related questions or requests, contact us at [email protected] or via the contact form.